Can MWEB stop taking me for a ride and refund me please. Its been 14 days i have been waiting for my refund and all i am hearing is my bank is reversing my refund but they cant send me proof of that. But MWEB money get reversed and they cant even produce a proof or reason why its reversed, this really does not make sense. i get my salary every month in that account i provided them with as well as other payments.
#MWEB MY ACCOUNTS CODE#
I then asked for a screen shot or the error code they are getting, then Rukaya Smith says there is no other proof they can send me. My banking details are not on that journal to show they were transferring money to that account so i am not even sure if they used correct banking details. I asked for proof or reversal they send me a General journal that says Journal type- refund reversal. To date i haven't received my refund they keep on telling me my bank is reversing the money. I paid money into MWEB account instead of Vumatel, then i contacted MWEB for a refund on the 30th May and i was asked to send an email at with my bank statement, copy of ID and POP which i did.
I have never had an issue with technical support. Mweb is quick to sign you up but after sales service is pathetic. I have spent so much hours on the phone just to get a feedback on the number porting, which should have been done by the 6th of June. I was transferred again, held on and then the call cut off. I was than transferred to another department where I could get feedback, again I could not get much support.
#MWEB MY ACCOUNTS UPDATE#
I then called technical support who was kind enough to give me a brief update but not much to go on. Same as last week, the voip support and automated system not working. You have the solution of acquiring 28 Working day Entry or Month-to-month Entry. You can only invest in 28-working day entry or regular entry by way of the Mweb site or through present Mweb customers’ on-line accounts. Today Friday 24 June 2022 one week later. In buy to spend your membership, you have to very first produce an Mweb account or log in utilizing an present one particular. I have had no contact via the social media department. I DM the account number and my day time contact number. I was asked to forward my contact number and account number. I received a reply on Wednesday 22 June 2022. It is no Friday 24 June 2022, no one has called me.ĭue to frustration I logged the query on Friday 17 June 2022, on Twitter as well. The contact numbers I gave was my mweb voip number and my day time cell no. I reminded her it was the weekend, I was then told I would be contacted by Tuesday 21 June 2022. I was told I would be contacted with in 48 hours. Support could nit give me an answer, so proceeded to escalate the matter and take my details. The sales lady than transferred me to sales support. I then resorted to contacting the sales department as a new customer. The automated system was not working kept on asking me to key in my number, even after I confirmed the number is correct. I was diverted to an automated answering where I was asked to type my number on the keypad, so that I can be contacted. On 17 June 2022, I tried calling Mweb to query the status of the porting. On the Mweb it shows that the number porting should have been done on 6 June 2022. However in the meanwhile I was given a voip number.Īll documents for the voip contract was submitted on the. I was told by the sales agent that my telkom landline number can be ported to voip. Took out a VOIP contract in addition to my fibre contract.
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